Thursday, January 10, 2008

Add another store to my naughty list

And it's one of my favorite stores, too. I have bought SO MANY clothes from New York & Company and now I'm going to have to add them to my naughty list. So frustrating!
NY & Co. was having a great sale on their website and I picked out some good deals on good work clothes-- a few pairs of dress pants, a pair of jeans, a cute argyle sweater, and a few button-down shirts. Of course it took me forever to decide, narrow down (I think my original selections totaled about $400+ and I needed to get it down to $100-)and finally place the order. I checked first to be sure that Armed Forces addresses were a shipping option and they were. At least it said they were...
Almost done placing the order and a little error message comes up. Turns out, my address can't be "verified". Um? Why not? My address has recently been found "verifiable" by 30-something Christmas cards, birthday cards, packages from various stores and people I know. I'm pretty darn sure it's a real address, seen as how I go there everyday and pick up something or other.
So, I called customer service and worked extra hard at being pleasant with the girl on the phone. It's not her fault. It's not her fault. It's not her fault. Just have to remember that sometimes when I'm feeling snippy with customer service. The girl was very pleasant and said she would give my order to her supervisor so it could be placed manually. She also had me give an e-mail address and said I'd get e-mail confirmation and communication once it had shipped.
When 8 days went by without a confirmation e-mail, I called back. Turns out, my order is nowhere to be found. But I can place it again if I want to. Turns out, all but 2 of the items I want are no longer available in my size. But I really liked that argyle sweater so I decided to just go for it.
Then I check my e-mail today and Rochelle has e-mailed me to tell me that "some" APO addresses just don't work with their system and mine happens to be one of them. Wha??
Of course, being the wise problem-solver that she is, she suggested that I have it delivered to another address. You know, one of those other homes that I own and stop by each day to check the mail?
Well, ever since the incident with Phil C. (and his sidekick Paul, of course)I've been dying to respond to that suggestion and prove that as wise and problem-solving as those customer service reps are, I am--in fact--wiser and problem-solvinger. When Rochelle asked me for another address, I suggested that she input the address of customer service or the corporate office and have whoever receives it there take it on over to the post office and mail it out. I don't think that's too unreasonable, as the flaw is obviously with NY & Co.'s system and not MY problem. And before you start typing your response, Paul-who-secretly-works-for-The-Container-Store-yet-pretends-to-just-happen-upon-my-blog, remember what happened to you last time you tried to stick up for the bad guy.

2 comments:

Running Knitter said...

That policy totally stinks. They could very well ship to you - they just choose not to! Time to boycott NY and Co.

OneScrappyChick said...

need me to kick some more arse?!?!

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